1. Mission, Vision and Values
Our raison d’être is to provide the broadest and most flexible range of services in the transport and,
information and communication technology sectors, as well as the commercialisation of industrial products and
We focus our efforts on sustainable growth, based on the provision of quality services and continuous
improvement, as well as to becoming internationally renowned as a leading organisation.
Through over one hundred years’ experience we have demonstrated a definite future orientation driven by our two
passions: our passion for growth and our passion for people.
- We are passionate about growth because profitable growth is the only way to secure our future
- We are passionate about people because service quality to clients and the drive, integration and
effort of all employees at Consignaciones are key factors for future success.
2. Corporate Social Responsibility Policy
At Consignaciones we are committed to sustainable growth from financial, social and environmental points of
Our aim is to supply high quality services, seeking economic growth and the generation of value for our
clients, shareholders, employees, collaborating businesses, public administrations and society in general,
in a responsible and efficient manner, encouraging the development of the social environment where we
operate and using the natural resources necessary for our activity in a rational way.
In line with this corporate responsibility policy we have undertaken the following commitments:
- We implement responsible recruitment practices aimed at boosting the employment rate while fighting social
- We encourage behaviour to promote health and safety at work for our employees and improved control of our
subcontractors in the field of health and safety.
- We promote awareness raising regarding a reduction of the environmental impact generated among our
- We are committed to the UN Global Compact principles.
3. Occupational Health and Safety Policy
OUR COMMITMENT: YOUR SAFETY
The management of Consignaciones understand that Health and Safety management is a priority and strategic
element in driving business results. This is a key factor which governs business leadership and is based on
the following principles:
Watching over the protection of the health and safety of those working at Consignaciones. As this is an
unwavering commitment, Consignaciones has integrated it into the organisation’s activity and takes the
measures necessary to ensure its compliance.
Fostering a preventive culture as the basis of our business culture. Considering Health and Safety as an
individual responsibility which determines the evolution of our business.
To achieve these commitments, Consignaciones has adopted and promotes a series of principles that govern
all of its activities.
Our people are the most valuable resource in our organisation and therefore nothing is more important than Health
Conducting any activity that comes before Health and Safety of people is not compatible. Any task must be planned
and performed with Safety always in mind.
Each person working at Consignaciones is responsible for Safety, and in particular the Management and those
managing teams. Safety should be managed accordingly.
Since accidents are basically management failures, every accident can be prevented.
Compliance with the current law in force, as well as other requirements voluntarily set forth by the company is
At Consignaciones everyone should know and undertake their roles and duties regarding Health and Safety.
This policy is known by every person at Consignaciones and since it is a public policy, it is also
Health and Safety management is based on a continuous improvement process.
4. Quality Policy
During our history spanning over a century, Consignaciones was able to meet different market challenges,
offering and developing the most efficient solutions to fulfil our clients’ demands.
Our understanding of helping our clients in their businesses is based on identifying how things should be done.
For Consignaciones this means team-work and a challenge; for our clients this are tailor-made solutions.
Only together, with the commitment and effort of each one
of us we can see this joint project through. To grow we must create and to create we must believe. And this can
only be achieved with one formula: work, work and work even harder. This is our commitment.
5. Environmental Policy
Consignaciones objective is to adapt to the needs of its customers and be competitive in the market of
which it is part, integrating criteria of sustainable development, efficient management of resources,
environmental protection and respect for the demands of society.
For this reason, it publishes the principles of its environmental policy.
- Consignaciones complies with the legal and other environmental requirements that apply to its activity
and the services it provides, as well as other obligations that may be established, especially in
preventing pollution and reducing the impact on natural resources and people as far as possible.
- Consignaciones is wholeheartedly committed to preserving the environment by reducing the consumption
of resources, controlling the dumping of hazardous chemical substances and minimising the use of
components that are harmful to the environment and living beings.
- Consignaciones understands environmental protection as an essential part of its activity and ensures
that it is carried out by means of specific goals and guidelines. Environmental protection requires
everyone in the organisation to behave responsibly in accordance with the demands of today's reality.
- Consignaciones understands that the reduction in environmental impact generated by the consumption of
water and energy and inadequate waste management, among other things, is at the heart of its
environmental protection policy.
- As an active member of the community in which it provides its services and co-exists, Consignaciones
to complying with the Codes of Good Environmental Practices in the area in which it operates.
6. Security Policy
At Consignaciones we see security as an integral process which should take into account a risk assessment
guaranteeing every threat is managed using the appropriate resources and to enable us to implement
mitigation systems designed to reduce those risks.
To do so, we document, implement, maintain and continuously improve our security procedures which define the
security measures to be implemented in each case.
Physical Security Policy
An efficient physical security control should implement protection measures aimed at preventing unauthorised
access to our facilities.
As a result, Consignaciones has decided to implement an access control system in our premises which
controls access for our employees, suppliers, visitors and vehicles, among other security measures.
Information Security Policy
In knowledge-based societies, information is a strategic asset for organisations.
At Consignaciones, we acknowledge the importance of identifying and protecting our information assets,
preventing the destruction, dissemination, modification and unauthorised use of any information related to
clients, suppliers, employees, strategy, management or any other matter.
As a result, we are committed to protect Consignaciones's information resources and technology used to
information against any internal and external, deliberate or accidental threat, in order to guarantee
confidentiality, integrity, availability, legal compliance and reliability of such information.
Personal Data Protection Policy
We undertake to duly process any personal data we may have access to.
Any person who has access to personal data is bound to comply with the security documentation provisions (which
detail technical and organisational measures compliant with the applicable security regulation).
We offer citizens the possibility of exercising any rights they may be legally entitled to in relation to
personal data processing which may be included in the data we process as data managers, upon request.
Supply Chain Security Policy
Our priority at Consignaciones is to create better solutions for each client aiming to achieve safe and
efficient supply chains.
To do so, we are committed to the full integration of security management as part of the business activity we
carry out in the supply chain.
As a transport and logistics platform operator, Consignaciones undertakes to provide an integral
service in an efficient, reliable and safe way, at all points of the supply chain, supporting the fight
against criminal activities faced by the supply chain (theft, smuggling, fraud, etc.), hiring personnel who
are committed to the implementation of secure practices, and implementing security parameters providing the
required reliability to prevent risk in any type of irregular or suspicious activity.
7. Policy for Business Continuity and Availability of Information Systems
The purpose of this policy is to ensure, based on the best available practices on Business Continuity and
Availability of Information Systems:
- That a Continuity/Availability Plan has been drawn up to protect E. ERHARDT Y CÍA. S.A., its associates, clients,
employees and resources from any internal and external, deliberate or accidental, threat.
- That all activities related to the Continuity/Availability Plan are carried out in an orderly co-ordinated
and standardised manner.
- That the Continuity/Availability Plan corresponds to the dimension, complexity and nature of the
organization, meeting the changing needs of the business at all times.
- That it addresses the definition of a management environment necessary to maintain the
Continuity/Availability Plan efficacy.
- That the Continuity/Availability Plan is reviewed once a year to ensure its requirements comply with
agreements made under any circumstances, including normal to severe loss of service.
- That the Continuity/Availability Plan is tested whenever there is a major change in the business
- That the Continuity/Availability Plan is supported by backup copies, as set forth in the organisation